Frequently Asked Questions
What if I miss my dose? Can I take it later?
It’s important to take your medication as prescribed by your doctor or pharmacist. If you miss a dose, take it as soon as you remember. However, if it’s nearly time for your next dose, skip the missed one and continue with your regular schedule. Never take two doses at once to make up for a missed one. If you’re unsure, speak with your GP or local pharmacist for guidance.
What should I do if I lose my prescription?
If you lose your prescription, get in touch with your GP or treating doctor to request a replacement. You’re also welcome to contact our pharmacy if you’ve previously purchased the medication with us, as we may be able to assist in obtaining a copy of your prescription in accordance with Australian pharmacy regulations.
How should I dispose of expired or unused medications?
Do not throw medications in the bin or flush them down the toilet, as this can be harmful to the environment. In Australia, you can return expired or unused medications to any participating pharmacy through the Return Unwanted Medicines (RUM) Project, which provides safe and environmentally responsible disposal at no cost to you.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions to your medication, contact your GP or healthcare provider straight away. They may advise you to stop the medication or switch to an alternative. In the case of a serious or life-threatening reaction, call 000 immediately or go to your nearest hospital emergency department.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor your parcel and stay up to date with its delivery progress.
How can I find a product on your website?
Simply use the search bar at the top of the website or browse through the product categories to find the items you’re after. If you need a hand locating something specific, our customer support team is happy to help.
What types of products do you offer?
We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products, all available conveniently online for customers across Australia.
I need more information about your pharmacy. Where can I find it?
For more details, please have a look through this FAQ section or get in touch with our customer support team for personalised assistance. We’re here to help with any questions you may have about our products and services.
Can I get assistance with a product?
Absolutely! You can reach out to our friendly customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is more than happy to help you find the right solution for your health and wellness needs.
What are the delivery times?
Delivery via Trackable Courier Service typically takes 10–21 business days. Your shipment can be monitored using a tracking number provided in your confirmation email, and the maximum delivery time is up to 30 days. Please note that delivery times may vary depending on your location within Australia.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been dispatched. Simply contact us via our Feedback Support Service, Live Chat, or Phone, and one of our team members will promptly assist you. Once the order has been dispatched, cancellation is unfortunately no longer possible.